Sony WF-1000XM4 Industry Leading Noise Canceling Truly Wireless Earbud Headphones with Alexa Built-in, Black

$248.00

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SKU: B094C4VDJZ Category:

Description

Color:Black

WF-1000XM4 True Wireless Earphones. Take the next step in truly wireless noise canceling performance and exceptional sound quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call quality, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Bluetooth Earbuds are unlike any other before them.

Brand Sony
Color Black
Connectivity Technology Wireless
Model Name WF1000XM4/B
Form Factor In Ear

 

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I want to love these but the left side constantly makes noise and sometime I hear myself speak in it when im not in a call. Ready to return. Anyone?Back to product
asked by admin on 2021-09-27 00:00:00
1 answers shown
  1. Hi Moofaso, we're sorry to hear that the left earbud constantly make noise. This is definitely not the experience we wanted you to have. Allow us to help you and turn this into a better experience.First, please ensure the software installed is updated. Updating the software improves the overall performance of the headphones. You may use the Headphones Connect app to update the WF-1000XM4 Headphones (Version 1.2.6). Resetting and Initializing the headphones will also help on resolving the issue.Reset the headset:Reset one of the headset units at a time.Place a headset unit into the charging case.Close the lid of the charging case after setting the headset into the charging case.Connect the charging case to an AC outlet.Note: Use the supplied USB Type-C™ cable and a commercially available USB AC adaptor.Open and close the lid of the charging case more than 5 times within 20 seconds. This will cause the indicator (red) of the charging case to start flashing.When the resetting is complete, the indicator (green) of the charging case flashes 4 times.Remove the headset unit from the charging case, set the other headset unit to the charging case, and then start the operation again from step 1.Note:During a reset, the device registration (pairing) information and other settings are retained.Initialize the headset to restore factory settings:IMPORTANT: This operation resets all the device settings to the factory defaults and deletes all pairing information. Notes:After initializing the headset, you should also delete the headset pairing information from any connected devices and then pair them again.When the remaining battery charge of the charging case is not sufficient, the headset will not start initializing. If this is the case, charge the charging case.Place the headset into the charging case.Hold your fingers to the touch sensors on both the left and right units for about 10 seconds.Note: This will cause the indicator (red) of the charging case flashing.Release your fingers within 5 seconds after the indicator starts flashing.When the initializing is complete, the indicator (green) of the charging case flashes 4 times.Note: If you do not release your finger within 5 seconds after the indicator starts flashing in step 3, the headset will not be initialized. Try again from step 2.Note:You can also initialize the headset using the Sony | Headphones Connect app.Should you need further assistance, please contact us. Unfortunately due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > on the top right corner, click on “Contact US” > click on “Others”click on “Support” > scroll down click on “Contact Support” > click on [Product Category] > click on “Email Question”. Regards, Erin
    admin answered on 2021-09-27 00:00:00

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